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Service Operation plans for fast fault rectification

We provide a dedicated point of contact during a fault or failure, monitoring your networks and systems 24/7.

After closely assessing your infrastructure and assets, we tailor a solution on a site-by-site basis. Monitoring of networks and infrastructure down to the individual device level, we proactively manage planned maintenance and rectification.
 
We have tiered plans to suit every size business and scenario — eliminating recurring incidents, proactively preventing issues, and identifying service degradation and outages as they occur, keeping you fully updated along the way.

As part of the Service Operation Centre (SOC) plan, you gain access to a secure customer portal to:

  • report a fault
  • check service status
  • quotations for services
  • order additional services
  • modify existing servoces
  • submit enquiries
Click to watch our explainer

Tiered plans include:

24/7 alarm monitoring service

  • network monitoring
  • custom alarm monitoring plan
  • level 1 triage of alarms
  • incident logging and tracking
  • customer resolution groups

24/7 service assurance

  • level 1 support for service faults
  • level 1 triage and troubleshooting
  • engage level 2 support as required
  • fault resolution site visit

nBn service provisioning

  • service feasibility checks
  • quotations
  • order management
  • coordination of nBn site survey and installation
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Keep your IT systems and data secure with our Service Operations Centre.